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According to a press release from the company, ORTOVOX issued a precautionary recall of its popular 3+ avalanche transceiver running on software version 2.1. The brand’s Safety Academy Partners were able to find a “temporary disruption of the transmission function” in “very rare situations.” The software glitch could potentially extend the search process, which is not what anyone involved in a real-life burial situation would want when time is of the essence.
Luckily, according the company, there have been no known accidents related to the software glitch, and the recall is strictly a precautionary measure to ensure user safety and confidence.
Since its arrival to market in 2010, the ORTOVOX 3+ has been a popular transceiver option, and was covered by Skiing Magazine multiple times. This recall does not affect the ORTOVOX 3+ beacons running 1.0, 1.1, 2.0, or 2.2 software, or the brand’s other transceiver models, including the 2018 SKI Magazine Gear of the Year S1+, S1, and ZOOM beacons. To find out which software version your 3+ is running on, watch the video below.
Recalled transceivers will be returned to customers with updated software that fixes the safety glitch free of charge. For more information about the recall procedure and how to identify the software running on your 3+ transceiver, visit the brand’s website.
Full Press Release from ORTOVOX
PRECAUTIONARY RECALL OF 3+ AVALANCHE TRANSCEIVERS RUNNING SOFTWARE VERSION 2.1
Feedback from our SAFETY ACADEMY PARTNERS has revealed that, in some very rare situations, temporary disruption of the transmission function may occur on our 3+ avalanche transceivers running software version 2.1. This can lead to prolongation of the search process. The reason for the disruption is a software error. There have been no known accidents caused by the software error. As a precautionary measure to ensure our customers are not at risk, we are recalling all 3+ transceivers running software version 2.1. Devices affected by the recall may no longer be used without the required software update. This precautionary recall applies exclusively to ORTOVOX 3+ avalanche transceivers running software version 2 .1. 3+ devices running software versions 1.0, 1.1, 2.0, 2.2 – no matter what color – and all other ORTOVOX avalanche transceivers (S1+, S1, ZOOM) are not affected.
The safety of our customer,; has been our highest priority since our company was founded in 1980. ORTOVOX has been selling the 3+, an innovative product for alpine emergencies, since 2010. Despite cur comprehensive quality control measures, we have now discovered a scenario that has never before occurred in our· QA processes.
The new software version 2.2 will rectify the error. Affected device can be sent in from Vlay 25 onwards. All necessary information 2bout identification of affected devices as well as about the recall procedure can be found on our website: www.ortovox.com/recall-3plus.