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East Coast

Best in the East 2018: Service

The results of our reader-ranked survey of the top 10 resorts for service in Eastern North America.

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No. 1: Smugglers' Notch, Vermont
Photo: Courtesy of Smugglers’ Notch

No. 1: Smugglers’ Notch, Vermont

“The staff at the resort go above and beyond to make your vacation the best. They couldn’t be better–whether it’s finding a babysitter for New Year’s Eve, mailing a child’s lost stuff animal to your home or arranging an in suite massage for your wife–they treat you like family!”

Photo courtesy of Smugglers’ Notch.

No. 2: Mad River Glen, Vermont
Photo: Courtesy of Mad River Glen

No. 2: Mad River Glen, Vermont

“They definitely make an effort to relate to and know their clientele. Love the women’s clinics and the music near the lifts and at mid-station. The shop guys do a fantastic job.”

Photo courtesy of Mad River Glen.

No. 3: Sugarbush, Service
Photo: Courtesy of John Atkinson

No. 3: Sugarbush, Vermont

“Locally owned, responsive to local skiers. They take good care of their regular customers.”

Photo courtesy of John Atkinson.

No. 4: Wachusett Mountain, Massachusets
Photo: Courtesy of Wachusett Mountain

No. 4: Wachusett Mountain, Massachusetts 

“The resort is family owned, and this can be really seen and felt– the owners and staff are always reaching out to see how they can improve the mountain.”

Photo courtesy of Wachusett Mountain.

No. 5: Mount Snow, Vermont
Photo: Courtesy of Mount Snow

No. 5: Mount Snow, Vermont

“It’s the culture of the resort and its employees that brings me back! I’ve been skiing at Mount Snow for the better part of 20 years and I have rarely met a disgruntled or unknowledgeable employee.”

Photo courtesy of Kelsey King.

No. 6: Okemo, Vermont
Photo: Courtesy of Okemo

No. 6: Okemo, Vermont

“Even with the enormous growth it has undertaken in the past 10 years, this resort has not forgotten the basics and what’s important to its guests.”

Photo courtesy of Okemo Resort.

No. 7: Bretton Woods, New Hampshire
Photo: Courtesy of Bretton Woods

No. 7: Bretton Woods, New Hampshire

“I love Bretton Woods. The variety of terrain and speed of the lifts…great food…friendly people…one of my all time favorite resorts!”

Photo courtesy of Bretton Woods Resort.

No. 8: Loon Mountain, New Hampshire
Photo: Courtesy of Loon Mountain

No. 8: Loon Mountain, New Hampshire

“I don’t think there’s anywhere else where the skiers, boarders and staff are more cheerful and friendly than at Loon Mountain.”

Photo courtesy of Loon Mountain.

Mount Sunapee, New Hampshire
Photo: Courtesy of Mount Sunapee

No. 9: Mount Sunapee, New Hampshire

“A great, manageable family resort.”

Photo courtesy of Mount Sunapee.

No. 10: Cannon Mountain, New Hampshire
Photo: Courtesy of Cannon Mountain

No. 10: Cannon Mountain, New Hampshire

“Great ski school and instructors. Friendly staff. Great value.”

Photo courtesy of Cannon Mountain.

How did other categories end up in the east? Here are the top 10 spots for terrain variety. Also check out the 10 ten places for snow quality, the top 10 places for groomed terrain, and the overall Top 10 in the East.