Holy Queue

Vail Resorts rolls out a new way to anticipate lift line waits at a handful of resorts this season.
Publish date:
Updated on
EpicMix Time insights

You'll find us lapping those lifts with a big ol' goose egg wait time.

“Lift lines visible from space” is a, shall we say, epic exaggeration, and Vail Resorts now has the data to prove it. New for this winter is EpicMix Time Insights, an interactive website that shows the actual hourly lift-line wait times for each chairlift at Vail, Beaver Creek, Breckenridge, Keystone, and Park City during the 2016-2017 season. Skiers can use this history to get an idea about where to ski and when during their vacation, and the company can use the data to find bottlenecks and improve lift service.

“Across Vail, Beaver Creek, Breckenridge, Keystone, and Park City last winter season, lift-line wait times exceeded five minutes only 6 percent of the time,” says Robert Urwiler, chief information officer for Vail Resorts. The company also points out that this statistic increased to merely 8 percent during the Christmas and New Year’s holiday periods, and is already installing new highspeed chairlifts to improve these numbers.

Beyond historical data, the new program gives users tips during their vacation about where to go and when, using push notifications in the EpicMix app. Big line for first chair on a powder day? The app can tell guests to hold tight for 15 minutes to let the early birds disperse after the gondola gets going, which is valuable time to properly get your kids suited and booted for the day.

Vail Resorts has plans to make this data available in the near future at their California, Canada, and Vermont resorts, and to watch time trends throughout future seasons to better improve the guest experience. Big-data collection might seem ominous, but using data to create shorter wait times for skiers to get to the goods sounds great to us. Check out how long you actually waited in line last season at time.epicmix.com.


Walking in Breckenridge

Epic for All

Vail Resorts launches a new customizable pass that provides unprecedented flexibility and pricing for guests skiing as little as one day a season.

Guests from Vail Marriott Mountain Resort enjoy a hike.

Discover Summer at Vail Resorts

In addition to buying up more ski areas, Vail Resorts’ summer agenda features more Epic Discovery programming, new events, and added reasons to escape to the mountains in the off season.

Epic Mix Thumb

Vail Resorts Announces EpicMix

On Monday, Vail Resorts announced a location-based mobile and web app, called Epic Mix. The company's Interactive Director, Mike Slone, sat down with us to discuss check-ins, pins, and where digital experience collides with a typical ski day.

Craig DiPietro, Somewhere between Keystone and Breck

The Hillbilly Haute Route

Who can afford to ski the real Haute Route during a recession? What we need is a domestic version, a tour connecting, say, nine ski areas in Colorado. It’s out there for any mountain yokel willing to hoist a heavy pack, bribe snowmobilers, and break trail where trails aren’t meant to be broken. It starts in luxury and ends with nearly rotten mayonnaise—conditions permitting.