East Coast

Resort Guide 2021: Best Service in the East

Top 10 resorts in the East for Service, according to SKI's Reader Resort Survey.

1. Smugglers’ Notch, Vt.

No. 1: Smugglers' Notch, Vermont
Smugglers’ Notch knows how to keep little skiers happy.Photo: Courtesy of Smugglers’ Notch

Smuggs is always friendly and welcoming. Lots to do for all ages. Terrain for all abilities. Staff concerned for you safety and well-being. Excellent customer service!”

2. Mad River Glen, Vt.

Mad River Glen is all about skiing and enjoying what the sport and outdoor experience has to offer. This is a no-frills area with great staff, a unique vibe, friendly locals, and some fabulous food. This is what skiing and camaraderie is all about.”

3. Wachusett, Mass.

No. 4: Wachusett Mountain, Massachusets
Get a proper boot fit when visiting Wachusett.Photo: Courtesy of Wachusett Mountain

“The Wachusett staff is very friendly. The grooming and snowmaking are excellent! Weekdays are the best!” 

4. Sugarbush, Vt.

5. Holiday Valley, N.Y.

Ski school at Holiday Valley
All smiles at this ski school.Photo courtesy of Holliday Valley

Holiday Valley is a great family resort! Awesome service, especially safety and hosts! Fun place for the whole family!.” 

6. Sugarloaf, Maine

7. Stratton Mountain, Vt.

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Getting the groomers ready for the kiddos.Stratton

“I like to call the Stratton experience ‘Country Club skiing.’ The service is great, the employees are super nice, and they groom like my golf club cuts our greens: ‘smooth and fast.'” 

8. Jay Peak, Vt.

“Recent development has made for a great deal of activities and lodging at Jay. The mountain has done a wonderful job in maintaining is local charm and commitment to the community. They have grown big yet still operate in a small, local fashion.” 

9. Bretton Woods, N.H.

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Getting the kids snacks is easy at Bretton Woods.Photo courtesy of Bretton Woods

Bretton Woods does a lot right when it comes to the skiing experience. The caring ski and snowboard instructors are first rate. The Omni Mount Washington Hotel as well many nearby condos are a huge asset for skiers looking for luxury resort-level accommodations.” 

10. Tremblant, Que.

Read More Top 10s in the East from our 2021 Reader Resort Survey: