Resorts of the Year 2019: Best Service in the East

Top 10 resorts in the East for Service, according to SKI's Reader Resort Survey.
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1. Mad River Glen, Vt.

Mad River Glen, Vt.

Mad River Glen, Vt.

"Mad River Glen is a unique experience—on a powder day, there is not a better place to be. I had my best powder day this season ripping runs off the single chair, followed up with a beer in the Base Box. Skiers from Mad River Glen and Sugarbush go back and forth between the two areas. The Mad River Valley offers amazing skiing, great restaurants, beautiful unspoiled beauty, and a good vibe."

2. Smuggler’s Notch, Vt.

Smugglers' Notch, Vt.

Smugglers' Notch, Vt.

"Smuggs is the reason I live in this area. Can't beat the challenge of the terrain ANYWHERE on the East coast. ANYWHERE!! The locals are the best people in the world. The kids programming is unmatched. They're growing life-long skiers with heaps of respect and appreciation for the mountain and the sport. Tons to do. Scenery is amazing. Service is tops. I really can't say enough about Smugglers' Notch."

3. Wachusett, Mass.

Wachusett, Mass.

Wachusett, Mass.

"I have been skiing for over 60 years and Wachusett is the most customer- friendly resort in the East in my estimation. It is small, but offers awesome snow even in bad winters, and plenty of activity in between seasons, too. A well-stocked ski shop, excellent food for decent prices, and great customer service." 

4. Sugarbush, Vt.

Sugarbush, Vt.

Sugarbush, Vt.

"Sugarbush always provides a consistent product. The grooming is the best I've seen anywhere, and the woods skiing is quite challenging. The staff, both trailside, and in the concessions areas are incredibly friendly and willing to make your total experience excellent. It's quite obvious that the owner of this resort puts the highest priority on customer service and product delivery." 

5. Mount Snow, Vt.

Mount Snow, Vt.

Mount Snow, Vt.

"Overall best resort I have ever skied at. Every employee goes out of their way to ensure you are taken care of. The positive attitude and quality of service is unparalleled."  

6. Holiday Valley, N.Y.

"Although Ellicottville being a small town with two ski resorts, Holiday Valley shines above the other in every area. Impeccable grooming, great terrain, and service like no other."  

7. Bretton Woods, N.H.

Bretton Woods, N.H.

Bretton Woods, N.H.

"Love going to Bretton Woods, the guest services staff are friendly and helpful, ski patrol is out there to help if need, lift operators are friendly, and groomers do a great job!" 

8. Wildcat, N.H.

"First time at Wildcat this year and it did not disappoint: great snow, fast lifts right to the top, I skied laps until my legs could not hold me up any more. The base lodge is small and is true New England charm with out the fake stuff. Local feel and everyone there treated us great." 

9. Okemo, Vt.

Okemo, Vt.

Okemo, Vt.

"Okemo is a great family mountain. A perfect place to learn. A perfect place for a mixed skill level group. Expects can have fun and find challenge, and there is plenty of variety for the intermediate and beginner. Everyone can have a fun story at the end of a day." 

10. Mount Sunapee, N.H.

Mount Sunapee, N.H.

Mount Sunapee, N.H.

"Everyone at Sunapee, from employees as the lodge to the lifties to fellow skiers at lunchtime were so friendly and welcoming."

Read More Top 10s in the East from our 2019 Reader Resort Survey:

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